FAQ

FAQ

The five questions we hear most in sourcing and customization. Can't find your answer? Contact us directly.

MOQQuotationSamplesLead time
Can we customize with a hotel logo or exclusive packaging?+
Yes. Slipper embroidery/printing, laundry- and dust-bag printing and outer packaging can all be customized to your brand. Provide your logo vector file and preferred placement; feasible processes are confirmed in writing before quotation.
What is the MOQ?+
MOQ varies by model, material and customization. Tell us the product and expected quantity in your inquiry and we will reply with that item's MOQ and tier pricing.
How do I get a quotation? What information is needed?+
Describe the product category, usage scenario, expected materials and sizes, logo and packaging needs, and approximate quantity. The more complete the information, the faster the quotation; items without fixed specs are listed as assumptions in the quotation.
Can you provide samples?+
Yes. For customized items we recommend sample approval before mass production. Sample costs and shipping are explained during our discussion; sample approval is recorded in writing.
What is the lead time?+
Lead time depends on model, customization process and order quantity, usually assessed per order after specs and samples are confirmed. Tell us your required delivery date when inquiring and we will confirm feasibility.

More questions?

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